PURMOON TERMS OF SERVICE

Effective Date: January 2026

Welcome to Purmoon.

These Terms of Service (“Terms”) govern your access to and use of the Purmoon website, products, and services. Throughout the site, the terms “Purmoon,” “we,” “us,” and “our” refer to the operator of this website and the Purmoon brand.

By visiting our website, placing an order, or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. About Purmoon

Purmoon is a moissanite and S925 sterling silver jewelry brand founded by Lily.

We specialize in real moissanite jewelry crafted with S925 sterling silver, designed for everyday elegance, gifting, and personal wear.

Our pieces are made for customers who love clean sparkle, refined design, and jewelry that feels beautiful without being too loud.

2. Eligibility

By using this website or placing an order, you confirm that:
- You are at least 18 years old, or you have permission from a parent or legal guardian.
- You agree to provide accurate, current, and complete information when placing an order.
- You agree not to use our website or products for any unlawful or unauthorized purpose.

3. Products and Descriptions

We do our best to display our products, images, descriptions, materials, sizes, and specifications as accurately as possible.

However, please note:
- Product colors may vary slightly due to lighting, photography, screen settings, or device display.
- Moissanite sparkle may appear different under different lighting conditions.
- Hand-finished or small-batch jewelry may have minor variations.
- Measurements may have slight differences due to manual measurement.

These small differences are normal and do not constitute product defects.

4. Materials

Purmoon jewelry is primarily crafted with S925 sterling silver and real lab-created moissanite stones.

Many pieces may include a polished rhodium finish for a bright and refined appearance.

S925 sterling silver may naturally oxidize or darken over time due to air exposure, humidity, skin chemistry, cosmetics, perfume, sweat, or improper storage. This is a natural characteristic of sterling silver and is not considered a manufacturing defect.

Proper jewelry care is required to keep your piece looking beautiful.

5. Pricing and Availability

All prices are listed in U.S. Dollars unless otherwise stated.

Prices, promotions, and product availability may change at any time without prior notice.

A product is not reserved until your order and payment are successfully completed.

We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion.

6. Orders and Payment

By placing an order, you confirm that:

  • You are authorized to use the payment method provided.
  • Your billing and shipping information is accurate and complete.
  • You understand that your order may be subject to verification before fulfillment.

Payments are processed securely through third-party payment providers, such as PayPal, credit card processors, or other payment services available at checkout.

Purmoon does not store or have access to your full credit card information.

7. Order Confirmation

After placing an order, you will receive an order confirmation email.

This email confirms that we have received your order, but it does not guarantee final acceptance of the order.

We reserve the right to cancel or refuse any order due to payment issues, suspected fraud, inventory errors, incorrect pricing, shipping restrictions, or other reasonable business concerns.

If your order is canceled, we will issue a refund to your original payment method.

8. Shipping and Fulfillment

Most Purmoon orders ship from our fulfillment center in China or Hong Kong, depending on inventory and logistics availability.

Shipping times are estimates only and may vary due to:

  • Order processing time
  • Product preparation
  • Carrier delays
  • Customs processing
  • Weather or local delivery issues
  • International shipping restrictions

Once your order has shipped, you will receive tracking information by email when available.

Purmoon is not responsible for delays caused by shipping carriers, customs authorities, incorrect addresses, or events outside our control.

For more details, please refer to our Shipping Policy.

9. International Orders, Duties, and Taxes

Purmoon ships to selected international destinations.

Delivery availability may vary by country or region due to courier service, customs policies, and local shipping restrictions.

Import duties, taxes, customs fees, or brokerage fees may be charged by your local customs authority. If applicable, these charges are the responsibility of the customer.

If courier service is not available for your shipping address, we may contact you to update the address, offer an alternative solution, or issue a refund.

10. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

If a package is delayed, returned, lost, or delivered incorrectly due to an inaccurate or incomplete address provided by the customer, Purmoon is not responsible for reshipping costs or losses.

Please contact us as soon as possible if you need to update your shipping address. Once an order has shipped, the address may no longer be changed.

11. Returns and Refunds

Returns and refunds are handled according to our Returns & Refund Policy.

Eligible items may be returned within the return window stated in our policy, provided they meet the required conditions.

Items must be unused, unworn, undamaged, and returned with original packaging and accessories.

Certain items may not be eligible for return, including but not limited to:

  • Customized or engraved items
  • Earrings, for hygiene reasons
  • Final sale items
  • Items with visible wear, damage, missing packaging, or signs of alteration

Original shipping fees, handling fees, and certain service fees may be non-refundable.

Please review our Returns & Refund Policy before making a purchase.

12. Custom or Personalized Jewelry

For customized, engraved, or personalized jewelry:

  • Production may begin after order confirmation.
  • Custom details are created based on the information submitted by the customer.
  • Please review all names, initials, dates, sizes, or customization details carefully before placing your order.
    Custom or personalized items cannot be canceled, returned, or exchanged once production has started, unless there is a confirmed manufacturing defect.

13. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.

Please include:
- Your order number
- Clear photos or videos of the issue
- Photos of the packaging if applicable

Our team will review the case and provide a suitable solution, such as replacement, repair, refund, or store credit, depending on the situation.

14. Jewelry Care Disclaimer

Moissanite and S925 sterling silver jewelry require proper care.

To help maintain your jewelry, please avoid:

  • Perfume, lotion, cosmetics, and harsh chemicals
  • Swimming, showering, or exercising while wearing jewelry
  • Long exposure to moisture or humidity
  • Storing multiple pieces together without protection

Tarnishing, oxidation, scratches, discoloration caused by wear, or damage caused by improper care are not considered manufacturing defects.

Please refer to our Jewelry Care Guide for care instructions.

15. Allergies and Skin Sensitivity

Purmoon jewelry is made with S925 sterling silver and is designed to be comfortable for everyday wear.

However, skin sensitivity varies from person to person. We cannot guarantee that every customer will have the same reaction to any metal or plating.

If you have known metal allergies or very sensitive skin, please review the product details carefully before purchasing.

Purmoon is not responsible for allergic reactions or skin irritation caused by individual sensitivities.

16. Intellectual Property

All content on this website is the property of Purmoon or its content providers, including but not limited to:

  • Product designs
  • Images
  • Videos
  • Text
  • Logos
  • Brand names
  • Graphics
  • Website layout

You may not copy, reproduce, distribute, modify, sell, or use any Purmoon content without our prior written permission.

Unauthorized use of our intellectual property is strictly prohibited.

17. Prohibited Uses

You may not use our website or services for:
- Illegal or fraudulent activities
- Unauthorized resale
- Copying or misusing our content or designs
- Interfering with website security or functionality
- Submitting false or misleading information
- Harassment, abuse, or harmful behavior toward our team or other customers

Violation of these Terms may result in order cancellation, account restriction, or refusal of service.

18. User Content and Reviews

If you submit reviews, photos, videos, comments, or other content to Purmoon, you grant us permission to use, display, reproduce, and share that content for marketing, website, social media, customer support, and promotional purposes.

You confirm that any content you submit is accurate, lawful, and does not infringe the rights of others.

We reserve the right to remove or decline any content that is abusive, false, misleading, offensive, or inappropriate.

19. Limitation of Liability

To the fullest extent permitted by law, Purmoon shall not be liable for:

  • Indirect, incidental, special, or consequential damages
  • Losses caused by misuse of jewelry
  • Damage caused by improper care, storage, or handling
  • Allergic reactions or individual skin sensitivity
  • Shipping carrier delays or customs delays
  • Incorrect shipping information provided by the customer

Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

20. Indemnification

You agree to indemnify and hold Purmoon harmless from any claims, losses, damages, liabilities, or expenses arising from:

  • Your misuse of our website or products
  • Your violation of these Terms
  • Your violation of any law or third-party rights
  • Your submission of false, inaccurate, or misleading information

21. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, email communication, customer support, or marketing.

These third-party services may have their own terms and privacy policies.

Purmoon is not responsible for the actions, policies, or practices of third-party service providers.

22. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you agree to the collection and use of your information as described in our Privacy Policy.

23. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Any changes will take effect immediately once posted on our website.

Your continued use of our website after changes are posted means you accept the updated Terms.

24. Governing Law

These Terms shall be governed by the applicable laws of the jurisdiction in which the operating company of this website is registered, without regard to conflict of law principles.

For customers in the United States, these Terms are intended to be interpreted in a manner consistent with common U.S. online retail practices, where applicable.

25. Contact Information

If you have any questions about these Terms, please contact us:

Email: hello@purmoon.com

Purmoon
Moissanite & S925 Sterling Silver Jewelry